Job Description

Job Summary and Mission

This position contributes to Starbucks success by assisting the store manager in executing store operations

during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and

maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks

guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating

to standard and to set a positive example for the shift team.

Anticipates customer and store needs by constantly evaluating environment and customers for cues.

Communicates information to manager so that the team can respond as necessary to create the

Third Place environment during each shift.

Assists with new partner training by positively reinforcing successful performance and giving

respectful and encouraging coaching as needed. Provides feedback to store manager on partner

performance during shift.

Contributes to positive team environment by recognizing alarms or changes in partner morale and

performance and communicating them to the store manager.

Creates a positive learning environment by providing clear, specific, timely and respectful coaching

and feedback to partners on shift to ensure operational excellence and to improve


Delivers legendary customer service to all customers by acting with a customer comes first attitude

and connecting with the customer. Discovers and responds to customer needs.

Develops positive relationships with shift team by understanding and addressing individual motivation,

needs and concerns.

Executes store operations during scheduled shifts. Organizes opening and closing duties as


Follows Starbucks operational policies and procedures, including those for cash handling and safety

and security, to ensure the safety of all partners during each shift.

Follows all cash management and cash register policies and ensures proper cash management

practices are followed by shift team.

Follows up with baristas during the shift to ensure the delivery of legendary customer service for all


Provides quality beverages, whole bean, and food products consistently for all customers by adhering

to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all


Recognizes and reinforces individual and team accomplishments by using existing organizational tools

and by collaborating with store manager to find new, creative, and effective methods of recognition.

Utilizes operational tools to achieve operational excellence during the shift.

Maintains regular and punctual attendance

Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Basic Qualifications

Maintain regular and consistent attendance and punctuality, with or without reasonable


Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or


Meet store operating policies and standards, including providing quality beverages and food

products, cash handling and store safety and security, with or without reasonable accommodation

Six (6) months of experience in a position that required constant interacting with and fulfilling the

requests of customers

Comply with, coach and model a dress code that prohibits displaying tattoos, piercings in excess of

two per ear, and unnatural hair colors, such as blue or pink

Prepare and coach the preparation of food and beverages to standard recipes or customized for

customers, including recipe changes such as temperature, quantity of ingredients or substituted

Job Description

Shift Supervisor (US)

6/26/2014 Shift Supervisor (US) 2/2


At least six (6) months of experience delegating tasks to other employees and/or coordinating the

tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships