Starbucks Shift Supervisor
Job Summary and Mission
This position contributes to Starbucks success by assisting the store manager in executing store operations
during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and
maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating
to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the
Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving
respectful and encouraging coaching as needed. Provides feedback to store manager on partner
performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and
performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching
and feedback to partners on shift to ensure operational excellence and to improve
Delivers legendary customer service to all customers by acting with a customer comes first attitude
and connecting with the customer. Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation,
needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as
Follows Starbucks operational policies and procedures, including those for cash handling and safety
and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management
practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all
Provides quality beverages, whole bean, and food products consistently for all customers by adhering
to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all
Recognizes and reinforces individual and team accomplishments by using existing organizational tools
and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Maintains regular and punctual attendance
Summary of Experience
Customer service experience in a retail or restaurant environment - 1 year
Maintain regular and consistent attendance and punctuality, with or without reasonable
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or
Meet store operating policies and standards, including providing quality beverages and food
products, cash handling and store safety and security, with or without reasonable accommodation
Six (6) months of experience in a position that required constant interacting with and fulfilling the
requests of customers
Comply with, coach and model a dress code that prohibits displaying tattoos, piercings in excess of
two per ear, and unnatural hair colors, such as blue or pink
Prepare and coach the preparation of food and beverages to standard recipes or customized for
customers, including recipe changes such as temperature, quantity of ingredients or substituted
Shift Supervisor (US)
6/26/2014 Shift Supervisor (US)
At least six (6) months of experience delegating tasks to other employees and/or coordinating the
tasks of two (2) or more employees
Required Knowledge, Skills and Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Pay: from $15/hour
Job Status: Full Time