Job Description

Hotel Encanto is searching for a self motivated, personable individual to fill the position of Reservation Clerk.  The Reservation Clerk reports directly to the Front Desk Manager. Responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service. Book and enter room reservation requests using the property management system. Update reservations ensuring a flawless check in and check out process. Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities. Communicate with Sales and other departments as required. Answer telephone and email inquiries in a  timely manner. Assist guests regarding hotel facilities in an informative and helpful way. Follow hotel/department policies, procedures and service standards.  Follow all safety policies. Qualifications require previous customer related experience. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times. Schedule will vary and will inlcude some weekends and holidays. Our company has 13 properties within the State of New Mexico, which offers you the opportunity to grow/advance with us. We invite you to submit your Resume, or you may visit our website at hhandr.com, or you may pick-up an Employment Application at the hotel Front Desk located at 705 S. Telshor Blvd., Las Cruces. We look forward to the possibility of you becoming a part of our growing family.