Job Description

The purpose of this position is to establish a remarkable first impression with all guests.  In this position, you will be the main point of contact for guests throughout their stay.  The Guest Host reports directly to the Front Office Manager, Essential hospitality & customer service standards must be used at all times: eye contact, smile, speak first, and engage in polite conversation (if time permits).  Responsibilities include, welcome and check in guests in our one of a kind lobby. Articulate the story, inspiration and purpose of the property to our guests. Provide knowledgeable recommendations for guest about hotel events, amenities, local attractions, restaurants, etc. Manage all aspects of our reservations system.  Up sell room types dinner reservations & spa appointments. Acknowledge special occasions with guests; weddings, birthdays, anniversaries, etc.  Providing room upgrades and amenities when applicable.  Answer the phone, make reservations, take and distribute message or mail and redirect calls.  Respond to guest challenges and find the appropriate resolution in a professional and timely manner.  Requirements include, excellent communication skills. Passionate about people. Outgoing, confident, creative and polished. Enduring work ethic and eager to learn. Personable and well spoken.  Thrives in a team environment. Ability to multitask in a high paced environment while maintaining organization and poise. Aptitude in resolving issues with a customer-focused orientation. Ability to handle money accurately and operate a point of sale system when needed.  Ability to lift up to 25 lbs while using proper lifting techniques and equipment. The responsibilities outlined are some, but not limited to the items. listed.  Additional responsibilities will be required. Our company has 13 properties in the State of New Mexico which offers you the opportunity to grow/advance with us. We invite you to submit your resume, or you may apply on line at hhandr.com, or pick up an Employment Application at our hotel Front Desk located at 705 S. Telhsor Blvd., Las Cruces. We look forward to the possibility of you becoming a part of our growing family.