Job Description

Heritage Hotels & Resorts, Inc. offers guests an authentic Southwestern experience in New Mexico’s best tourist destinations. Each of our hotels and resorts in New Mexico celebrates the rich, multi-cultural heritage of the Southwestern United States, drawing from our unique blend of Native American, Mexican, Spanish and American Western cultural and historical influences. Through our architecture, interior design, original artwork, landscaping, entertainment, and cuisine, Heritage Hotels & Resorts provides guests with an authentic, cultural experience in Santa Fe, Albuquerque, Taos and Las Cruces.

This position will provide help desk support to property personnel in the installation, usage, and maintenance of software programs and hardware as dictated by established policy.

The IT Technician diagnoses computer issues, monitors Hotel systems, installs software and performs tests on computer equipment and programs. Technicians may also set up computer equipment (such as credit card swipe devices and printers), schedule maintenance and show employees how to use programs and hardware. Other job duties include repairs and the ordering of hardware, software and parts via their manager.

The IT Technician also needs to become familiar with our Hotel specific systems such as PMS, POS, Keylock and network resources.

The IT Technician needs strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and some server familiarity. Experience with Internet browsers and basic security are also required. Technicians also need good communication skills because this position requires frequent interaction with other Hotel employees and, on occasion, Hotel guests.


  • High School Diploma/GED.
  • One to two years related experience and/or training; or equivalent combination of education and experience.

Must be available weekends and holidays.