Job Description

Welcome to Heritage Hotels and Resorts! The Lodge at Santa Fe is looking to hire a Full-Time Front Desk Manager in Santa Fe, NM

Essential Functions: The Front Desk Leader is responsible for first and last impressions that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.

Duties and Responsibilities

  • Supervise the training of all Front Office Team Members and motivate them to perform their jobs effectively.
  • Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures.
  • Monitor and control payroll and other expenses including damaged vehicles.
  • Development and monitoring of the Front Office budget.
  • Responsible for the overall implementation of the Manager on Duty program in conjunction with the Resident Manager and Director of Rooms.
  • Assume Manager on Duty shifts and assign shifts to Assistant Front Office Managers.
  • Develop and maintain open lines of communication within the department and with other departments within the property.
  • Resolve guest problems expediently and in a professional manner.
  • Ensure exceptional guest service is delivered at the front desk, concierge and guest services.
  • Conduct monthly Front Office meetings.
  • Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern.
  • Attend required meetings as a representative of the Front Office.
  • Attend property committee meetings, i.e. holiday, technology and safety.
  • Handle disciplinary action, coaching and counseling sessions and related personnel issues.
  • Ensure all group rooming lists are accurate and to coordinate any special group requests.
  • Delegate work among the staff in an equitable manner.

Skills and Experience

  • High school graduate or equivalent.
  • Four-year college degree, preferably in the hospitality industry.
  • Two years experience in a similar resort or conference center.
  • Two years of management experience in Front Office or Reservations.
  • General computer proficiency.
  • Pleasant phone demeanor.
  • Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.

This is an Exempt-Level Position (Full-Time)

Heritage Hotels & Resorts is E-verify compliant

Please submit a resume to or apply within.