Job Description

Welcome to the Inn and Spa at Loretto, a boutique, luxury hotel in Santa Fe that celebrates the authentic Southwestern style and culture of New Mexico. Iconic adobe architecture reminiscent of the famed Taos Pueblo welcomes you. Featuring 136 well-appointed hotel guest rooms, including a Penthouse suite, an award-winning spa, casual fine dining, and a year-round heated garden pool, as well as many unique onsite galleries and boutiques.

Responsibilities

-Welcome & check in guests in our one of a kind lobby

-Articulate the story, inspiration and purpose of the property to our guests

-Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.

-Manage all aspects of our reservations system

-Upsell room types, dinner reservations & spa appointments

-Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. Providing room upgrades and amenities when applicable

-Answer the phone, make reservations, take and distribute messages or mail and redirect calls

-Respond to guest challenges and find the appropriate resolution in a professional and timely manner

needed for holidays, weekends and various hours throughout the week.

Please apply in person at 211 Old Santa Fe Trail or online at hhandr.com/jobs.

Equal Opportunity Employer / Drug Free Workplace